Legal
Privacy Policy
Effective Date: 15 October 2026 | surgeonnear.in | Operated by Justbike Services Private Limited
This Privacy Policy explains how Justbike Services Private Limited (CIN: U34102WB2019PTC233337) ("Company", "we", "us", "our"), operator of surgeonnear.in ("SurgeonNear" / "Platform"), collects, uses, stores and protects your personal data. This policy is published in accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023. By using the Platform, you agree to the practices described in this policy.
1. Information We Collect
a) Information you provide:
- →Name, phone number, email address and city
- →Details shared while requesting a second opinion (such as the procedure you are considering, and any reports or documents you choose to upload)
- →Messages sent to us through forms, email or phone
- →For surgeons/hospitals: professional details such as name, qualification, specialty, experience, clinic/hospital address and contact details
b) Information collected automatically:
- →Device type, browser, IP address and operating system
- →Pages visited, search terms used, and time spent on the Platform
- →Approximate location (city level) to show surgeons near you, where you permit it
- →Cookies and similar technologies (see our Cookie Policy)
2. How We Use Your Information
- →To show relevant surgeons, procedures and information based on your search and location
- →To process second-opinion requests and connect you with the relevant expert
- →To respond to your queries, support requests and grievances
- →To improve the Platform's content, performance and user experience
- →To maintain security and prevent fraud and misuse
- →To comply with legal obligations
3. Health Information
Any medical information or documents you share are treated as sensitive. They are used only for the purpose you shared them for (for example, a second-opinion request) and are shared only with the concerned expert. We do not sell your health information.
4. Sharing of Information
We do not sell or rent your personal data. We may share it only:
- →With surgeons or experts you choose to contact or request an opinion from
- →With trusted service providers (hosting, analytics, communication tools) who process data on our behalf under confidentiality obligations
- →With government authorities or courts when required by law
- →In case of a merger, acquisition or restructuring, subject to this policy
5. Data Storage & Security
Your data is stored on secure servers with reasonable technical and organisational safeguards, including encryption and access controls. However, no system on the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We keep personal data only as long as needed for the purpose it was collected, or as required by law. After that, it is deleted or anonymised.
7. Your Rights
Under applicable law, you have the right to:
- →Access the personal data we hold about you
- →Request correction or updating of inaccurate data
- →Request deletion of your data
- →Withdraw your consent at any time
- →Raise a grievance regarding the handling of your data
- →Nominate a person to exercise these rights on your behalf in case of death or incapacity
To exercise any of these rights, email privacy@surgeonnear.in.
8. Children's Privacy
The Platform is not intended for use by individuals under 18 years of age without the consent and supervision of a parent or legal guardian.
9. Third-Party Links
The Platform may contain links to external websites. We are not responsible for their privacy practices; please review their policies separately.
10. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.